Front Office Executive

Job Description

The Front Office Executive welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to requests, and coordinates with housekeeping and other hotel departments. Candidates should have hospitality or customer-service experience, strong communication and problem-solving skills, a professional appearance, computer literacy, and confidence using hotel property-management systems. Fluency in English is important, while Sinhala or Tamil is advantageous. The role requires flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to deliver warm, efficient service, maintain accurate records, resolve guest concerns tactfully, and represent Sheraton Colombo’s service standards throughout the guest stay.

Company Info

Sheraton Colombo Hotel is a premium international hotel in Colombo, Sri Lanka, operating under the Sheraton brand of Marriott International. The hotel is designed to serve business travellers, leisure guests, groups, and events, offering accommodation, restaurants, meeting facilities, and guest services. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous countries and territories. Sheraton properties are recognised for dependable service, comfortable facilities, and spaces that bring travellers and local communities together. Employees typically work within structured global service standards and may benefit from training, career development, employee travel programmes, and opportunities to move between Marriott-managed properties, subject to eligibility and local policy.

Destination Guide

Sri Lanka offers opportunities in hotels, resorts, restaurants, tourism, travel services, information technology, finance, education, healthcare, and business support. Colombo is the country’s commercial centre and provides the widest range of professional roles, while coastal and hill-country destinations have strong seasonal tourism employment. The culture is welcoming and diverse, blending Sinhalese, Tamil, Muslim, and colonial influences. Daily life is relatively affordable, with excellent local food, beaches, wildlife, and public transport, although traffic and humidity can be challenging. Foreign nationals normally need an employment visa or residence approval sponsored through the employer; requirements, fees, and permissions should be confirmed with Sri Lankan authorities before travel. Relocating employees should arrange a written contract, accommodation, insurance, document authentication, and clear details about tax, service charge, and working hours.