The Reservations Agent manages hotel room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have previous experience in hotel reservations, front office or customer service, good knowledge of English, strong computer skills and familiarity with hotel booking systems. Knowledge of additional languages and experience with Marriott systems are advantageous. The role requires accurate data entry, attention to detail, professional communication and a clear understanding of room types, rates, packages and availability. The successful candidate is expected to maximise revenue, follow reservation and payment policies, provide personalised service, coordinate with other departments and remain calm and helpful during busy periods.
Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across international markets. Its brands range from luxury properties to select-service hotels, with a strong focus on guest service, operational standards and employee development. W Hotels is Marriott’s contemporary luxury lifestyle brand, known for energetic design, music, nightlife and modern dining experiences. W Dubai – The Palm is located on Palm Jumeirah and offers guestrooms, restaurants, bars, leisure facilities and event spaces. Employees typically work in a multicultural environment and may receive benefits such as hotel discounts, meals, training, transportation or accommodation, depending on the position and local employment terms. Conditions vary by contract, so candidates should confirm the complete package directly with the employer.
The United Arab Emirates is a modern Gulf country, with Dubai offering particularly strong opportunities in hospitality, tourism, retail, aviation, events and luxury services. W Dubai – The Palm is situated on an artificial island, while the wider UAE includes cities, desert landscapes and coastal communities. Life in Dubai is fast-paced and international, with excellent restaurants, shopping, beaches and public transport, although summer temperatures are extremely high and living costs can be significant. The culture blends Emirati traditions with a large expatriate population; respectful dress and behaviour are expected, especially in public and religious settings. Most overseas employees require an employment visa and residence permit sponsored by the hiring company. Employers commonly arrange medical testing, Emirates ID processing and work permits, while accommodation or transport may be included in some hospitality packages. Candidates should verify visa, housing, flights, insurance and gratuity terms before relocating.
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