The Guest Experience Expert supports the front desk and creates a welcoming, efficient arrival and departure experience for guests. Typical responsibilities include check-in and check-out, handling requests, answering questions, processing payments, maintaining accurate records, and resolving concerns professionally. Candidates should have strong communication and interpersonal skills, a polished service attitude, basic computer ability, and good spoken and written English. Previous hotel or customer-service experience is usually preferred, while knowledge of Marriott systems is an advantage. The role requires flexibility for rotating shifts, weekends, and public holidays, along with a calm, team-oriented approach and attention to detail. The successful candidate is expected to represent Marriott professionally and consistently deliver warm, personalized service.
Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across luxury, premium, and select-service brands. Its properties include Marriott Hotels, The Ritz-Carlton, St. Regis, W Hotels, Sheraton, Westin, and many others. Marriott focuses on thoughtful guest service, responsible business practices, colleague development, and creating memorable travel experiences. Marriott Hotel Al Forsan Abu Dhabi is located within the Al Forsan International Sports Resort and serves leisure, business, and event guests. The property combines hotel accommodation with sports, recreation, dining, and conference facilities. Employees typically work in a multicultural environment and are expected to uphold professional grooming, service standards, teamwork, and Marriott’s commitment to hospitality excellence.
The United Arab Emirates is not an island, but it offers strong opportunities in hospitality, tourism, aviation, retail, events, technology, and construction. Abu Dhabi and Dubai are the main employment hubs, with many international hotels recruiting front-office, food-and-beverage, housekeeping, and supervisory staff. Life is modern, safe, and multicultural, with excellent shopping, beaches, restaurants, public transport, and outdoor activities. The climate is extremely hot in summer, while winters are pleasant. Islamic customs are important: dress modestly in public, respect local traditions, and avoid public misconduct. Most expatriates need an employer-sponsored residence visa and work permit; employers commonly arrange medical checks, Emirates ID processing, and insurance. Review the written offer carefully for accommodation, transport, meals, flights, leave, and gratuity. Relocating employees should budget for deposits and personal expenses, although hotel packages may include housing and transport.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...