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Guest Experience Expert (AYS Agent)

Qatar Sheraton Grand Doha Resort & Convention Hotel QAR 2,500–4,000 per month, often with accommodation, meals, transportation, medical coverage, and annual airfare*
Job Description

The Guest Experience Expert (AYS Agent) handles guest requests through telephone and other communication channels, coordinates with hotel departments, records requests accurately, and follows up to ensure satisfaction. Candidates should have strong communication and customer-service skills, a professional telephone manner, good computer literacy, and the ability to remain calm and organized in a fast-paced hotel environment. Previous experience in front office, guest services, reservations, or a luxury hotel is advantageous. Flexibility to work shifts, weekends, and holidays is expected, along with a polished appearance, attention to detail, teamwork, and a genuine desire to create memorable guest experiences.

Company Info

Sheraton Grand Doha Resort & Convention Hotel is a large upscale Marriott International property located on Doha’s waterfront. It combines hotel accommodation, restaurants, leisure facilities, meeting spaces, and convention services for business travelers, families, and international events. As part of the Sheraton brand, the hotel focuses on warm hospitality, reliable service, and creating welcoming social spaces for guests. Its operations include front office, food and beverage, housekeeping, banquets, engineering, recreation, and guest relations. Employees typically work in a multicultural environment and follow Marriott’s service standards, training programs, and guest-care procedures. The property benefits from Doha’s strong business, tourism, and events market, making it a suitable workplace for hospitality professionals seeking international experience and opportunities for career development within Marriott’s global hotel network.

Destination Guide

Qatar is a compact Gulf country rather than a traditional island destination, with Doha as its main employment and lifestyle hub. Hospitality opportunities are available in hotels, restaurants, resorts, airlines, events, and tourism, particularly for candidates with customer-service and international hotel experience. The culture is welcoming but conservative; modest dress, respectful behavior, and sensitivity to Islamic customs are important. Life in Doha offers modern shopping malls, beaches, museums, desert excursions, and a diverse expatriate community, although summers are extremely hot. Most foreign employees need employer-sponsored work and residence visas. Employers commonly arrange accommodation or housing allowances, transportation, medical insurance, and annual flights, depending on the contract. Before relocating, confirm salary, benefits, working hours, probation terms, accommodation, and visa sponsorship in writing. Qatar has no personal income tax on employment salaries, but living costs can be high without employer support.