Duty Manager

Job Description

The Duty Manager oversees hotel operations during assigned shifts, ensuring smooth guest services across the front office and coordinating with housekeeping, food and beverage, engineering, and security. Requirements typically include previous experience in hotel operations or front-office supervision, strong communication skills, professional English, sound judgment, and familiarity with hotel systems. Arabic or other languages may be advantageous. The successful candidate is expected to lead by example, resolve guest concerns promptly, maintain Marriott service standards, monitor safety and security procedures, support colleagues, and make confident operational decisions in the absence of senior management. Flexibility to work rotating shifts, weekends, and public holidays is essential.

Company Info

Sheraton Grand Doha Resort & Convention Hotel is a major luxury resort and business hotel in Doha, Qatar, operating under the Sheraton brand of Marriott International. Located near West Bay and the Doha Corniche, the property combines guest rooms and suites with restaurants, leisure facilities, meeting spaces, and large-scale convention and event venues. It serves international leisure travelers, corporate guests, families, and conference groups. As part of Marriott International, the hotel follows established global standards for hospitality, guest satisfaction, employee conduct, safety, and operational performance. Employees typically work in a multicultural environment with opportunities to develop through Marriott’s training programs and internal career pathways. The resort’s scale requires close teamwork between front office, housekeeping, food and beverage, engineering, events, and security departments.

Destination Guide

Qatar is a small Gulf country rather than an island, with Doha as its main employment and lifestyle hub. Hospitality opportunities are available in luxury hotels, resorts, restaurants, convention venues, and tourism operations, particularly around West Bay, Lusail, The Pearl, and central Doha. The culture is welcoming but conservative: modest dress, respect for Islamic customs, and awareness of Ramadan practices are important. Life is modern and convenient, with shopping malls, beaches, museums, desert excursions, and international restaurants, although summers are extremely hot. Most overseas workers need an employer-sponsored work visa and residence permit; the employer generally manages medical checks, documentation, and sponsorship. Before relocating, confirm accommodation, transport, health insurance, annual leave, airfare, probation terms, and whether meals are included. Qatar has no personal income tax on salaries, but living costs can be high without company benefits.