The Front Office Manager leads the hotel’s reception, concierge, guest services and front desk operations. Candidates should have relevant experience in hotel front office management, strong knowledge of property-management systems, excellent English communication skills and the ability to manage guest concerns professionally. Experience with Marriott or other international hotel standards is advantageous. The role requires leadership, sound financial and administrative awareness, staff scheduling, training and close coordination with housekeeping and other departments. The successful candidate is expected to maintain high service standards, support guest satisfaction, handle operational issues calmly and motivate the front office team in a busy resort environment. Flexibility, cultural awareness and a polished, welcoming manner are essential.
The Westin Langkawi Resort & Spa is a luxury beachfront resort on Langkawi Island, Malaysia, operating under the Westin Hotels & Resorts brand of Marriott International. Westin is known for its wellness-focused approach, including its signature Heavenly Bed, healthy dining, fitness facilities and programmes designed to help guests feel renewed during their stay. The resort combines upscale accommodation with views of the Andaman Sea, spa services, restaurants, meeting facilities and leisure activities. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotel brands and established training, career-development and service-quality programmes. Working at the resort typically involves serving international leisure travellers, meetings and events guests, while maintaining high standards of professionalism, cultural sensitivity and personalised hospitality.
Langkawi is a relaxed Malaysian archipelago known for beaches, rainforests, waterfalls, mangroves and duty-free shopping. Hospitality, tourism, food and beverage, spa, transport and watersports provide the main employment opportunities, especially at resorts and during busy travel periods. The culture is predominantly Malay and Muslim, while the island welcomes visitors and workers from many countries; modest dress and respect for local customs are appreciated. Lifestyle is slower and more nature-focused than Kuala Lumpur, with island-hopping, kayaking, diving, hiking and sunset dining available. Langkawi has an international airport, clinics, supermarkets and schools, although specialist services are more limited than on the mainland. Foreign nationals generally need an employer-sponsored Malaysian work permit before starting employment. Employers commonly arrange the necessary approvals, but candidates should confirm visa, accommodation, transport, medical coverage and contract terms before relocating.
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