Unified Support Services Product Management Lead

Role summary

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The Unified Support Services Product Management Lead oversees the strategy, development, improvement, and adoption of internal support products and services. The role typically requires experience in product management, service operations, stakeholder engagement, process improvement, and technology-enabled delivery. Strong candidates should be able to translate business needs into product roadmaps, define requirements, manage priorities, monitor performance, and coordinate cross-functional teams. Excellent communication, analytical thinking, leadership, and problem-solving skills are expected. Experience working in a global professional-services organization, shared-services environment, or enterprise technology function is advantageous. The successful candidate will be expected to improve user experience, promote service consistency, support innovation, and deliver measurable business value across EY's support operations.

About the employer

EY, formerly Ernst & Young, is a global professional-services organization providing assurance, consulting, strategy and transactions, and tax services. It operates across many countries and supports clients ranging from emerging businesses to major multinational corporations, governments, and public institutions. EY combines industry knowledge with technology, data, and business advisory expertise to help organizations manage risk, improve performance, and respond to changing markets. Its Philippines operations include professional, technology, shared-services, and business-support teams, with major offices in Metro Manila, including Taguig. Employees commonly work in multicultural, collaborative environments serving both local and international stakeholders. EY places emphasis on professional development, teamwork, inclusion, ethical conduct, and building technology-enabled solutions for clients and its own global organization.