The Merchant Acquisition Manager is responsible for identifying, approaching, and onboarding new merchants to Grab’s platform in Indonesia. The role typically requires experience in sales, business development, partnerships, or merchant acquisition, along with strong negotiation, communication, and analytical skills. Candidates should understand local markets, be comfortable using performance data, and be able to manage acquisition targets and pipelines. Expectations include building relationships with restaurants, retailers, and other businesses; presenting Grab’s value proposition; negotiating commercial terms; coordinating onboarding; and working closely with marketing, operations, and product teams. A proactive, target-oriented attitude, adaptability, and willingness to travel within the assigned market are important.
Grab is a Southeast Asian technology company headquartered in Singapore, operating across mobility, deliveries, digital payments, and financial services. Its superapp connects consumers, driver-partners, delivery partners, merchants, and businesses across countries including Indonesia, Malaysia, Singapore, Thailand, Vietnam, and the Philippines. In Indonesia, Grab provides services such as ride-hailing, food and grocery delivery, courier services, digital wallets, and merchant tools. The company works with businesses of many sizes, helping them reach customers, manage orders, accept digital payments, and grow online. Grab places emphasis on technology, entrepreneurship, inclusion, and improving everyday access to services. Employees commonly work in fast-moving, data-driven environments and collaborate across commercial, operations, product, and technology teams.
Indonesia offers varied career opportunities across technology, e-commerce, logistics, tourism, finance, manufacturing, and consumer services. Jakarta on Java is the main corporate and technology hub, while Bali is attractive for tourism, hospitality, digital work, and international communities. Other important centers include Surabaya, Bandung, Medan, Makassar, and Batam. Indonesian culture generally values respect, community, hospitality, and relationship-building; learning basic Bahasa Indonesia is highly useful. Living costs vary significantly, with Jakarta and Bali often more expensive than regional cities. Foreign employees normally need employer sponsorship and the appropriate work and residence permits; working on a tourist visa is not permitted. Relocation packages, housing, healthcare, and tax arrangements should be confirmed with the employer. Indonesia’s large population and growing digital economy create strong prospects for merchant partnerships and platform-based businesses.
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