This role supports GrabMart’s key merchant accounts in Indonesia, helping manage relationships, improve account performance, coordinate promotions, and grow sales. Candidates are generally expected to have a bachelor’s degree or equivalent experience, strong communication and negotiation skills, commercial awareness, and the ability to work with data and multiple stakeholders. Experience in account management, e-commerce, retail, FMCG, marketplace operations, or business development is advantageous. The ideal candidate is organized, proactive, comfortable with targets, and able to solve merchant issues quickly. Familiarity with spreadsheets, performance reporting, and digital commerce platforms is also useful.
Grab is a Southeast Asian technology company offering services across mobility, deliveries, and digital financial services. Founded in 2012, it operates in several countries, including Indonesia, where its platform connects consumers with driver-partners, merchants, restaurants, retailers, and financial-service providers. GrabMart is the company’s grocery and everyday retail delivery business, enabling customers to order products from supermarkets, convenience stores, pharmacies, and other merchants. Grab combines technology, logistics, payments, and marketplace services to support consumers and small businesses. Its work environment is typically fast-moving and commercially focused, with employees expected to collaborate across teams, use data to make decisions, and adapt to changing customer and market needs. The company also emphasizes financial inclusion and expanding digital access for businesses and communities.
Indonesia is an archipelago with varied opportunities across its main islands. Java, especially Jakarta, offers the largest concentration of technology, e-commerce, finance, logistics, and corporate jobs; living costs and traffic are also highest there. Bali has strong tourism, hospitality, creative, and remote-work communities, while Sumatra, Kalimantan, Sulawesi, and Papua offer opportunities in agriculture, mining, energy, logistics, tourism, and regional commerce. Indonesian culture values community, respect, hospitality, and religious diversity. Lifestyle ranges from busy metropolitan living to relaxed coastal or rural communities, with affordable food and transport in many areas. Foreign employees usually need employer sponsorship and an appropriate work visa or stay permit; working on a tourist visa is not permitted. Relocation commonly involves securing a formal employment contract, immigration approval, health insurance, accommodation, and local registration. Bahasa Indonesia is essential for many roles, although English is common in multinational companies.
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