Receptionist/Administrator

Job Description

The Receptionist/Administrator supports the smooth running of an NHS GP practice by welcoming patients, answering telephone and online enquiries, booking and managing appointments, updating electronic records, processing correspondence and assisting clinicians and practice staff. Candidates are generally expected to have strong communication and organisational skills, a professional and friendly manner, good computer literacy and the ability to handle confidential information sensitively. Experience in a medical reception, NHS or customer-service environment is desirable, although relevant administrative experience may be accepted. The role requires accuracy, reliability, teamwork and the ability to remain calm while managing competing demands. Flexibility to work varied shifts and a commitment to patient confidentiality, equality and high-quality service are also expected.

Company Info

Operose Health is a UK primary-care provider that works with the NHS to deliver GP and community healthcare services. The organisation operates and supports medical practices, helping patients access general practice, appointments, clinical advice and wider multidisciplinary services. Its teams typically include GPs, nurses, healthcare assistants, pharmacists, administrators and reception staff. Operose Health places emphasis on accessible, patient-centred care, efficient practice operations and collaboration with local healthcare systems. Employees work in environments where confidentiality, safeguarding, accurate record-keeping and respectful communication are essential. Administrative and reception colleagues play an important role because they are often the first point of contact for patients and help clinicians provide safe and timely care.

Destination Guide

The United Kingdom offers employment opportunities in healthcare, administration, technology, finance, education, engineering and hospitality. NHS and private healthcare roles are found across England, Scotland, Wales and Northern Ireland, although competition and requirements vary by region. British culture is generally polite, diverse and multicultural, with strong public services and well-established workplace rights. Lifestyle ranges from busy cities to quieter coastal and rural communities; housing and transport costs are highest in London and the southeast. Non-UK nationals should check whether their occupation and employer qualify for a work visa, such as the Skilled Worker route; many receptionist roles may not meet current sponsorship requirements. Applicants normally need an offer from an approved sponsor, salary eligibility and relevant immigration permission. Research registration, tax, healthcare and relocation costs before moving.