Patient Services Team Member

Job Description

The Patient Services Team Member supports patients and the wider practice team by handling reception, telephone and online enquiries, booking and cancelling appointments, processing prescription requests, updating records and directing patients to appropriate services. Candidates are expected to have strong communication and customer-service skills, a calm and professional manner, good IT ability and excellent attention to detail. Experience in a GP surgery, NHS setting or other healthcare environment is helpful, although training may be provided. The role requires confidentiality, empathy, reliability and the ability to work effectively under pressure while following practice procedures and data-protection requirements. Flexibility to work varied shifts and collaborate with colleagues is likely to be expected.

Company Info

Castle Donington Surgery is a primary-care GP practice serving patients in Castle Donington and the surrounding Leicestershire area. Like other NHS general practices, it provides core services such as GP consultations, nurse appointments, health checks, chronic-condition management, vaccinations, prescription support and signposting to wider NHS services. The practice is supported by administrative, reception, nursing and clinical staff who work together to provide accessible, safe and confidential patient care. A Patient Services Team Member is typically one of the first points of contact for patients and plays an important role in coordinating appointments and communicating practice information. The surgery is located close to East Midlands Airport and the towns of Derby, Nottingham and Loughborough, offering convenient transport links and access to a broad local community.

Destination Guide

The United Kingdom offers opportunities in healthcare, technology, engineering, education, hospitality and professional services. Its culture is diverse, with a strong emphasis on politeness, personal privacy, punctuality and workplace professionalism. Lifestyle varies from busy cities to quieter towns and rural communities; public transport is generally good, although a car can be useful in smaller locations. Employees usually receive statutory employment rights, paid leave and access to NHS healthcare, subject to eligibility. Visa requirements depend on nationality and role. Many healthcare positions require an eligible occupation, an approved sponsor and a Skilled Worker visa, while some roles may not meet sponsorship criteria. Before relocating, check the official GOV.UK immigration rules, salary thresholds and employer sponsorship status. Consider accommodation costs, council tax, transport and the UK climate when planning your move.