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This role supports incident management within Rakuten’s risk and compliance organization. Responsibilities typically include identifying, recording, assessing, escalating, and monitoring incidents; coordinating with relevant business and control functions; preparing reports for management; and helping improve governance, policies, and preventive controls. Candidates are expected to have experience in risk management, compliance, internal control, audit, or operational incident handling, along with strong analytical, documentation, and communication skills. The ability to work across departments, manage sensitive information, meet deadlines, and operate effectively in English and Japanese is likely important. Familiarity with financial services, technology operations, regulatory requirements, or enterprise risk frameworks would be advantageous.
Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, online advertising, travel, and professional sports. Its businesses are connected through the Rakuten membership and loyalty platform, allowing customers to earn and use Rakuten Points across services. Rakuten has expanded internationally through partnerships, acquisitions, and technology investments, while continuing to develop its own mobile network and digital infrastructure. The company employs a diverse workforce and commonly uses English in many corporate and global roles. Because Rakuten operates across highly regulated industries and handles substantial customer and transaction data, governance, compliance, enterprise risk management, and incident response are important parts of its corporate operations.
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