Senior Business Analyst, Operational Excellence - BSS Ops Department (BSOPD)

Role summary

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This role supports operational excellence within Rakuten’s BSS Operations Department by analyzing business processes, identifying inefficiencies, and helping deliver practical improvements. Candidates are typically expected to have several years of business analysis, operations, process improvement, or project management experience, along with strong problem-solving and communication skills. The position may require gathering requirements, documenting workflows, analyzing operational data, coordinating with multiple departments, and monitoring improvement initiatives. Experience with telecommunications or business support systems, data analysis tools, process management, and working in a multilingual or international environment would be valuable. The successful candidate should be structured, proactive, comfortable working with stakeholders, and able to turn business needs into clear recommendations and measurable outcomes.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional services. Rakuten is known for connecting its businesses through a shared membership and loyalty program, allowing customers to use Rakuten points across many services. Its telecommunications business has expanded the company’s focus on mobile networks, customer operations, and business support systems. Rakuten employs people from many countries and promotes an international, English-friendly working environment in several departments. The company offers opportunities to work on large-scale digital platforms and operational transformation projects, although its fast-moving structure can involve significant change, cross-functional coordination, and demanding delivery expectations.