This role supports operational excellence within Rakuten’s BSS Operations Department by analyzing business processes, identifying inefficiencies, and helping deliver practical improvements. Candidates are typically expected to have several years of business analysis, operations, process improvement, or project management experience, along with strong problem-solving and communication skills. The position may require gathering requirements, documenting workflows, analyzing operational data, coordinating with multiple departments, and monitoring improvement initiatives. Experience with telecommunications or business support systems, data analysis tools, process management, and working in a multilingual or international environment would be valuable. The successful candidate should be structured, proactive, comfortable working with stakeholders, and able to turn business needs into clear recommendations and measurable outcomes.
Rakuten Group, Inc. is a major Japanese technology and internet services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional services. Rakuten is known for connecting its businesses through a shared membership and loyalty program, allowing customers to use Rakuten points across many services. Its telecommunications business has expanded the company’s focus on mobile networks, customer operations, and business support systems. Rakuten employs people from many countries and promotes an international, English-friendly working environment in several departments. The company offers opportunities to work on large-scale digital platforms and operational transformation projects, although its fast-moving structure can involve significant change, cross-functional coordination, and demanding delivery expectations.
Japan offers strong opportunities in technology, telecommunications, e-commerce, finance, data, engineering, and corporate operations, especially in Tokyo, Osaka, Yokohama, and Fukuoka. The work culture values reliability, preparation, teamwork, and respect for seniority, though international companies may operate more flexibly. Tokyo provides excellent public transport, diverse restaurants, healthcare, and entertainment, but housing and commuting can be expensive. Regional cities generally offer a slower pace and lower living costs. Foreign professionals usually need an appropriate work visa, commonly sponsored by their employer; requirements depend on qualifications, education, and job type. The Highly Skilled Professional visa may provide additional benefits for eligible applicants. New arrivals should arrange housing, registration, health insurance, banking, and a residence card after arrival. Learning basic Japanese is highly recommended for daily life, even when English is used at work.
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