The Assistant Director of Sales, RSR & GSH supports Shangri-La’s sales strategy for resort, regional and global segments, helping drive room revenue, events and business partnerships. Requirements typically include a degree or diploma in hotel management, business or marketing, several years of hotel sales experience, and strong knowledge of leisure, corporate and group markets. The candidate should be commercially minded, confident in negotiations and presentations, and able to build relationships with travel agents, companies and international partners. Excellent communication skills, leadership ability, market knowledge and familiarity with CRM and revenue systems are expected. Experience in a luxury resort or international hotel brand, together with flexibility to travel and work across departments, would be advantageous.
Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, high service standards and distinctive resort experiences. Its Malaysian properties serve leisure travellers, business guests, weddings, meetings and long-stay visitors, combining local culture with international operating standards. Shangri-La places emphasis on guest satisfaction, employee development, sustainability and personalised service. Depending on the property, employees may work with luxury accommodation, restaurants, spas, recreational facilities, events and destination-based tourism products. Sales leadership roles are generally responsible for developing market partnerships, increasing occupancy and revenue, supporting brand positioning and maintaining relationships with corporate clients, travel trade partners and destination agencies.
Malaysia offers strong hospitality opportunities on islands and coastal destinations such as Langkawi, Penang, Pangkor, Redang, Tioman and parts of Sabah. Resort jobs are available in sales, front office, food and beverage, housekeeping, diving, wellness, engineering and guest activities. Island life is relaxed and outdoors-focused, with beaches, marine parks, hiking and a multicultural food scene, although transport, healthcare and shopping can be more limited than on the mainland. English is widely used in tourism, while Malay is the national language; Mandarin and other languages are also useful. Foreign nationals generally need an employer-sponsored Employment Pass, with approval handled through Malaysian immigration authorities. Candidates should confirm sponsorship, accommodation, insurance, tax and relocation support before accepting an offer. Costs vary considerably: resort housing may be provided, while remote-island travel can be seasonal and weather-dependent.
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