Learning & Development Manager

Job Description

The Learning & Development Manager is expected to plan, coordinate and evaluate training programmes that support Shangri-La’s service standards and business goals. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, together with several years of training or hotel experience. The successful candidate should understand adult learning principles, needs analysis, performance development and training evaluation. Strong communication, presentation, organisation and interpersonal skills are essential, along with confidence working with employees at all levels. Experience preparing training materials, managing learning records and supporting leadership development is advantageous. The role requires a practical, service-oriented professional who can motivate colleagues, promote continuous learning and maintain high standards of professionalism.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, personalised service and high-quality accommodation, dining, wellness and meeting facilities. In Malaysia, Shangri-La operates recognised properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu. Its hotels employ teams across guest services, food and beverage, housekeeping, engineering, sales and corporate support functions. Learning and development is important to maintaining consistent service standards, strengthening employee engagement and building future hospitality leaders. Working for Shangri-La can provide exposure to international operating practices, multicultural teams and structured career opportunities within the wider hospitality industry.

Destination Guide

Malaysia offers hospitality, tourism, retail, education, technology and service-sector opportunities, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. The country combines Malay, Chinese, Indian and indigenous cultures, with diverse festivals, cuisine and traditions. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular islands can be more expensive. Malaysia has tropical weather, attractive beaches, rainforests and active urban communities. Foreign employees normally need an employer-sponsored Employment Pass, and the company must handle approval and immigration procedures before work begins. Dependants may require separate passes. Candidates should confirm salary, accommodation, transport, medical coverage and relocation support in writing. English is widely used in business and hotels, while Malay is the national language. International airports and domestic flights make movement between mainland cities and island destinations convenient. Langkawi and Penang are especially popular for leisure, while Kuala Lumpur offers the broadest professional and social opportunities.