The Guest Services Officer welcomes guests, manages check-in and check-out, handles enquiries, coordinates requests with hotel departments, supports billing and reservations, and helps resolve guest concerns professionally. Candidates are generally expected to have hospitality or customer-service experience, good English communication skills, a pleasant and confident manner, strong attention to detail, and basic computer knowledge. Flexibility to work rotating shifts, weekends, and holidays is important. Shangri-La typically looks for service-focused individuals who can remain calm under pressure, protect guest privacy, follow hotel standards, and create warm, personalized experiences. Additional language skills and experience with hotel property-management systems are advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties operate under brands including Shangri-La, Shangri-La Resorts, JEN, and Traders. The group is known for warm Asian hospitality, high service standards, attractive resort environments, and comprehensive guest facilities such as restaurants, spas, meeting venues, and recreational activities. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort in Manila, Edsa Shangri-La, and Shangri-La Boracay. Employees commonly work in multicultural teams and receive exposure to international hotel procedures, guest relations, and career development opportunities.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other major tourist islands, particularly in hotels, resorts, restaurants, diving, events, and wellness. Filipino culture is generally warm, family-oriented, respectful, and strongly influenced by English-language communication. Island life can be relaxed and community-focused, with beaches, outdoor activities, and lower living costs than many major international cities, although remote locations may have limited transport and services. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants should confirm local employment and registration requirements. Relocation planning should include accommodation, transport, healthcare, weather, and emergency access. Manila and Cebu provide broader career options, while Boracay, Palawan, and Bohol offer resort-focused lifestyles. Applicants should verify current immigration rules and employment conditions directly with the employer and Philippine authorities.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...