The Duty Manager oversees daily hotel operations during assigned shifts, supports front office and guest services, handles complaints, coordinates with housekeeping, engineering, security and food and beverage teams, and ensures a safe, smooth guest experience. Candidates typically need a hospitality or related qualification, several years of hotel experience, and strong knowledge of front office procedures. Excellent communication, leadership, problem-solving and decision-making skills are expected. The role requires flexibility for rotating shifts, weekends and public holidays, along with professional presentation, sound judgment and the ability to remain calm in a busy luxury-hotel environment.
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The company is known for warm Asian hospitality, high service standards and well-established training and career-development programs. In the Philippines, Shangri-La operates prominent properties such as Shangri-La The Fort, Manila, Edsa Shangri-La, Manila, and Shangri-La Mactan, Cebu. Employees generally work in polished, multicultural environments where guest satisfaction, teamwork, attention to detail and professional conduct are strongly emphasized.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao and other tourism destinations, particularly in hotels, resorts, restaurants, wellness and events. Filipino culture is friendly, family-oriented and community-minded, with English widely used in the workplace. Lifestyle costs vary: Manila is more expensive and urban, while provincial and island locations may offer a slower pace and lower living costs. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants can work locally without visa requirements. Relocation packages, staff accommodation, meals or transport may depend on the property and contract. Candidates should confirm salary, benefits, accommodation, medical coverage, contract terms and visa sponsorship directly with Shangri-La before accepting an offer.
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