The Assistant Front Office Manager supports the Front Office Manager in supervising reception, concierge, guest services, telephone operations, and lobby activities. Typical requirements include a hospitality or tourism qualification, several years of front-office experience, and previous supervisory or team-lead responsibility. Candidates should have strong English communication skills, excellent guest-service judgment, sound knowledge of hotel systems and operating procedures, and the ability to handle complaints professionally. The role also requires flexibility for shifts, weekends, and holidays, along with good leadership, organization, and problem-solving skills. The successful candidate is expected to maintain Shangri-La service standards, coach colleagues, coordinate with other departments, and ensure efficient, welcoming, and accurate guest experiences.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for its warm Asian-inspired service, high-quality accommodations, and distinctive guest experiences. The group operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. In the Philippines, Shangri-La properties are known for premium facilities, restaurants, business services, leisure amenities, and strong standards in guest care. Employees typically work in a structured international environment with training, career-development opportunities, and cross-department collaboration. Depending on the property, benefits may include service charge, meals, uniforms, medical coverage, staff rates, and other allowances. An Assistant Front Office Manager can expect a guest-focused workplace requiring professionalism, discretion, operational discipline, and the ability to lead diverse teams while maintaining the company’s service culture.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, with demand for hotel, restaurant, tourism, and guest-service professionals. Filipino culture is generally warm, family-oriented, respectful, and community-minded; English is widely used in business and hotels. Lifestyle varies from busy urban living to relaxed coastal communities, with affordable local food, beaches, festivals, and outdoor activities. Salaries are usually paid in Philippine pesos, and benefits such as service charge, meals, accommodation, or transport may depend on the employer and location. Foreign nationals normally need an employer-sponsored work permit and appropriate visa before starting employment; requirements can include immigration approval and supporting documents. Relocating employees should confirm housing, healthcare, taxes, transportation, contract terms, and emergency procedures. Those moving to island resorts should also plan for seasonal weather, limited services, and travel connections to larger cities.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...