The Service Associate – F&B at Shang Palace supports smooth and welcoming restaurant operations. Duties typically include preparing tables, presenting menus, taking and serving orders, handling guest requests, maintaining cleanliness and hygiene, coordinating with the kitchen, processing payments, and following Shangri-La service standards. Candidates should have a customer-focused attitude, good communication skills, professional grooming, and basic knowledge of food and beverage service. Previous experience in a hotel or restaurant is preferred, although hospitality graduates or motivated entry-level applicants may be considered. The role requires teamwork, attention to detail, physical stamina, flexibility to work shifts, weekends and holidays, and the ability to remain courteous and efficient during busy periods.
Shangri-La Group is a major Asian hospitality company operating luxury hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Founded in 1971, the group is recognised for its personalised service, strong Asian hospitality heritage and high-quality guest experiences. Shangri-La properties commonly include restaurants, spas, meeting facilities and leisure amenities, serving both business and leisure travellers. In the Philippines, the company operates well-known luxury hotels and resorts, including Shangri-La properties in Metro Manila and Mactan. Shang Palace is the group’s signature Chinese restaurant brand, offering Cantonese cuisine, refined dining and attentive service. Employees are generally expected to demonstrate professionalism, teamwork, cultural awareness and a genuine commitment to guest satisfaction while following the company’s operational, safety and grooming standards.
The Philippines is an archipelago with many employment opportunities in hotels, resorts, restaurants, tourism, retail, business services and technology. Major hospitality markets include Metro Manila, Cebu, Boracay, Palawan, Bohol and Davao. Filipino culture is friendly, family-oriented and strongly influenced by regional traditions, English communication and diverse Asian and Western connections. Lifestyle varies from busy urban living to relaxed beach communities; costs are usually lower outside Manila, although wages may also be lower. Foreign nationals normally need an appropriate work visa or permit arranged with employer support, while Philippine citizens generally need standard hiring documents and government registrations. Relocating workers should check accommodation, transport, healthcare, taxes and local weather conditions. Island destinations offer beaches and outdoor activities, but seasonal typhoons can affect travel. Learning basic Filipino phrases, respecting local customs and allowing time for administrative processing can make relocation smoother.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...