The Captain leads restaurant service, coordinates waitstaff, and ensures guests receive prompt, courteous, and accurate service. Typical requirements include previous experience in a hotel or upscale restaurant, knowledge of food and beverage service, good English communication, strong guest-service skills, and the ability to supervise a team during busy periods. Familiarity with Malaysian hospitality standards and point-of-sale systems is advantageous. The successful candidate is expected to maintain professional grooming, resolve guest concerns confidently, coordinate with the kitchen, support upselling, and follow hygiene, safety, and Shangri-La service standards. Flexibility to work shifts, weekends, and public holidays is essential.
Shangri-La is a leading international luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and Africa. Its properties are known for warm Asian hospitality, high service standards, thoughtful guest experiences, and extensive food and beverage operations. In Malaysia, Shangri-La operates city hotels and resort properties, including locations in Kuala Lumpur, Penang, Sabah, and other major destinations. The company offers structured hospitality careers across front office, restaurants, culinary operations, housekeeping, engineering, wellness, and management. Employees generally work in multicultural teams and are expected to demonstrate professionalism, genuine care for guests, teamwork, and attention to detail. Benefits vary by property but may include service charge, staff meals, uniforms, training, accommodation assistance, and discounted stays within the Shangri-La group.
Malaysia offers varied hospitality opportunities on islands and coastal destinations such as Langkawi, Penang, Pangkor, Tioman, Redang, Perhentian, and parts of Sabah. Resorts regularly recruit restaurant captains, servers, chefs, housekeepers, spa staff, receptionists, dive professionals, and supervisors. Local culture combines Malay, Chinese, Indian, and indigenous traditions, with Islam influencing everyday customs; respectful dress and behavior are important. Island life is relaxed and scenic, but transport, healthcare, shopping, and nightlife can be limited outside major towns. Costs vary, with resort accommodation often helping reduce expenses. Foreign workers normally need an employer-sponsored employment pass or work permit, and should not begin work before approval. Candidates should verify contract terms, accommodation, meals, service charge, medical coverage, and return travel. Weather is tropical, with monsoon seasons affecting different coasts, so relocation planning should consider the specific island and resort.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...