The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, supporting outlet performance and ensuring guest satisfaction. Candidates should have relevant hotel or restaurant experience, strong knowledge of food and beverage service, and proven supervisory or managerial skills. Good communication, leadership, problem-solving and organizational abilities are essential. The successful candidate is expected to lead and motivate the team, manage guest concerns professionally, monitor hygiene and safety standards, control costs and coordinate effectively with kitchen and other hotel departments. Flexibility to work shifts, weekends and public holidays is normally required, together with a polished service approach and commitment to Shangri-La’s hospitality standards.
Shangri-La is an international luxury hospitality group founded in Asia and known for its hotels, resorts and residences across the world. The company operates properties in destinations throughout Asia, the Middle East, Europe, North America and Australia, with a strong focus on warm Asian hospitality. Shangri-La hotels typically offer accommodation, restaurants, bars, spas, meeting facilities and leisure activities. The group places considerable emphasis on guest experience, service quality, employee development and responsible business practices. In Malaysia, Shangri-La has established luxury properties in locations such as Kuala Lumpur, Penang and Kota Kinabalu. Working for the company can provide exposure to international hotel standards, multicultural teams and career opportunities across food and beverage, rooms, events and other hospitality departments.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Perhentian and other resort destinations. Island roles are commonly available in hotels, restaurants, diving centers, spas, events and guest services, with stronger seasonal demand during school holidays and peak travel periods. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, and English is widely used in tourism. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport. Langkawi and Penang provide established expatriate and tourism networks, while smaller islands offer quieter surroundings but fewer services. Foreign nationals normally need an employer-sponsored Employment Pass before starting work; requirements depend on nationality, salary and qualifications. Employers usually assist with applications, accommodation and relocation details. Candidates should confirm visa rules, medical requirements and local employment conditions before accepting an offer.
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