Executive Housekeeper

Job Description

The Executive Housekeeper is responsible for leading the hotel’s housekeeping operation, ensuring guestrooms, public areas, linen services and back-of-house spaces meet Shangri-La’s cleanliness and service standards. Candidates should have several years of housekeeping experience in a luxury hotel, including supervisory or departmental leadership responsibilities. Strong knowledge of cleaning procedures, hygiene, laundry and inventory control is expected, together with excellent organisation, budgeting and people-management skills. The successful candidate should be service-focused, detail-oriented and comfortable training multicultural teams. The role also requires coordination with Front Office, Engineering and other departments, effective handling of guest requests, reliable decision-making and the ability to maintain standards during busy periods.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for warm Asian hospitality, personalised guest service and high standards in accommodation, dining, wellness and events. Its Malaysian properties serve both leisure and business travellers and typically operate in multicultural, service-intensive environments. Employees may receive benefits such as meals, uniform, medical coverage, staff accommodation or housing support, annual leave and preferential hotel rates, although packages vary by property and contract. Shangri-La places emphasis on professional development, guest satisfaction, operational consistency and respect for its colleagues and local communities. An Executive Housekeeper would usually work closely with senior hotel management while leading a large operational team.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Langkawi is the country’s best-known island workplace, with beaches, nature parks and luxury resorts, while Penang combines island living with a vibrant food and heritage scene. Local culture is multicultural, shaped by Malay, Chinese, Indian and indigenous traditions, and English is widely used in hotels. Lifestyle costs are generally moderate, though resort islands can be more expensive and seasonal. Foreign employees normally need an employment pass sponsored by the employer; the company typically handles approval and immigration procedures before work begins. Candidates should confirm accommodation, transport, medical cover, taxes and contract conditions. Malaysia has warm, humid weather year-round, with heavier rain during monsoon periods, so practical clothing and reliable transport are important.