The Human Resources Manager is expected to lead employee relations, recruitment, onboarding, training coordination, performance management, policy implementation and compliance with Malaysian employment regulations. Candidates typically need a degree or diploma in Human Resources, Business Administration or a related field, together with several years of hotel or hospitality HR experience. Strong knowledge of labour law, payroll processes and HR systems is valuable. The role requires confident communication, discretion, leadership and the ability to support employees and department heads in a busy luxury-hotel environment. Experience in an international resort, excellent English and proficiency in Malay are advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, premium accommodation, restaurants, wellness facilities and high-quality guest service. Its Malaysian properties include established city hotels and resort destinations, offering employees exposure to international standards and a multicultural workforce. Shangri-La typically places strong emphasis on service excellence, colleague development, ethical conduct and internal career progression. Benefits for management roles may include accommodation or housing support, meals, medical coverage, service-related incentives, staff rates and relocation assistance, although packages vary by property and employment contract.
Malaysia offers opportunities in luxury hotels, resorts, tourism, food and beverage, finance, technology and education. Popular destinations include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and coastal resort areas; Langkawi and parts of Sabah are especially attractive for island-based hospitality work. Life is generally affordable outside central Kuala Lumpur, with tropical weather, diverse food, modern shopping and a multicultural environment shaped by Malay, Chinese, Indian and indigenous traditions. English is widely used in business and tourism, while Malay is the national language. Foreign employees normally need employer sponsorship for an Employment Pass, and the company generally handles immigration applications and approvals. Before relocating, confirm accommodation, medical insurance, transport, tax treatment and whether dependants are covered. Malaysia is well connected internationally, though island locations may require domestic flights or ferries.
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