The Waiter/Waitress serves guests at Cafe TOO, Shangri-La Hong Kong, by taking orders, explaining menu items, delivering food and beverages, clearing tables and processing payments. Candidates should have customer-service experience, good communication skills and a pleasant, professional manner. Basic English is expected; Cantonese and Mandarin are useful in Hong Kong. The role requires teamwork, attention to detail, physical stamina and flexibility to work shifts, weekends and public holidays. The successful candidate is expected to maintain Shangri-La service standards, respond promptly to guest requests, follow food-safety procedures and create a welcoming dining experience.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other destinations. Its properties are known for warm Asian hospitality, high service standards and premium accommodation, dining, wellness and event facilities. Shangri-La Hong Kong is located in Admiralty and includes the Island Shangri-La and a range of restaurants, including Cafe TOO, a popular international buffet venue. Employees generally work in a multicultural environment with structured service procedures, training opportunities and opportunities for career progression within the group. The company places strong emphasis on guest satisfaction, professionalism, teamwork and attention to detail.
Hong Kong is a compact, energetic city with excellent opportunities in hotels, restaurants, retail, finance, technology and international business. Hospitality workers benefit from a large tourism market and extensive public transport, although competition and living costs are high. The culture blends Cantonese traditions, Chinese festivals and international influences. Residents enjoy dense urban living, varied food, shopping, nightlife, hiking trails and nearby beaches. Accommodation is expensive, so many employees share apartments or live in districts outside Central. Foreign nationals normally need an employment visa sponsored by a Hong Kong employer, and the role should meet immigration requirements before arrival. Employers may provide meals, uniforms, medical coverage or staff accommodation, but these benefits vary. New arrivals should arrange a valid passport, employment contract, housing budget, insurance and local banking access. Hong Kong Island, Kowloon and the New Territories are connected by efficient MTR, buses, ferries and trams.
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