The Horizon Club Host welcomes and assists guests using the exclusive Horizon Club lounge at Shangri-La Hong Kong. Responsibilities typically include check-in and check-out support, explaining hotel services, arranging reservations and transport, handling guest requests, serving refreshments, and maintaining high service standards. Candidates should have hospitality or guest-relations experience, strong spoken English and Cantonese, and preferably Mandarin. Excellent communication, presentation, problem-solving, and interpersonal skills are expected, along with a polished, attentive, and professional manner. Flexibility to work shifts, weekends, and public holidays is essential. Previous experience in a luxury hotel, executive lounge, or front-office environment is an advantage.
Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for refined service, Asian-inspired hospitality, and its “Shangri-La Cares” commitment to caring for guests, colleagues, and communities. Shangri-La Hong Kong is a landmark luxury hotel in the Admiralty district, offering guest rooms, suites, dining venues, meeting facilities, and the exclusive Horizon Club. Employees typically work in a multicultural environment with strong emphasis on guest satisfaction, professional presentation, teamwork, and attention to detail. The group provides opportunities across front office, food and beverage, housekeeping, culinary, engineering, sales, and corporate functions.
Hong Kong offers strong opportunities in hotels, tourism, finance, retail, technology, healthcare, and professional services. Its hospitality sector is international and competitive, with Cantonese, English, and Mandarin widely valued. The culture blends Chinese traditions with global influences; courtesy, efficiency, and respect for hierarchy are important at work. Lifestyle is energetic, convenient, and urban, with excellent public transport, diverse food, shopping, hiking, beaches, and nearby islands such as Lantau and Cheung Chau. Housing can be expensive and space is limited, so applicants should budget carefully and check whether accommodation or meals are included. Foreign employees generally need an approved employment visa before starting work, usually sponsored by the employer under the General Employment Policy. Applicants should confirm visa eligibility, contract terms, medical coverage, and relocation costs directly with Shangri-La and Hong Kong Immigration.
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