The Senior Assurance Manager, Personal Channels is responsible for providing independent assurance over ANZ’s personal banking channels, products and customer processes. Key requirements include substantial experience in risk, assurance, audit, compliance or controls; strong knowledge of operational and regulatory risk; and the ability to assess control effectiveness, identify issues and recommend practical improvements. The candidate should be confident working with senior stakeholders, interpreting complex information, preparing clear reports and influencing business outcomes. Strong communication, analytical, project management and relationship-building skills are expected. Experience in banking, financial services, customer-facing digital channels or regulatory environments would be highly valuable. The role is a 12-month fixed-term position based in Melbourne, Sydney or Brisbane.
ANZ Bank is one of Australia and New Zealand’s largest financial institutions, providing retail, commercial and institutional banking, wealth and payment services. Founded in 1835, ANZ supports millions of customers across Australia, New Zealand and selected international markets. Its personal banking business offers everyday accounts, home loans, credit cards, savings, insurance and digital banking services. ANZ is investing heavily in technology, customer experience, risk management and simpler digital channels. The organisation employs a diverse workforce across banking, technology, operations, finance, risk and corporate functions. It promotes flexible working, professional development and inclusive employment practices. As a major regulated bank, ANZ places strong emphasis on customer outcomes, responsible banking, governance, controls, compliance and operational resilience.
Australia offers strong opportunities in banking, technology, healthcare, engineering, education, construction, professional services and skilled trades. Major employment centres include Sydney, Melbourne, Brisbane, Perth and Adelaide, with banking and corporate roles concentrated mainly in Sydney, Melbourne and Brisbane. Australian workplace culture is generally professional, direct, collaborative and supportive of work-life balance, although housing and commuting can be costly in major cities. The lifestyle includes beaches, national parks, outdoor activities and multicultural communities. Skilled workers may explore employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or temporary graduate options, depending on their qualifications and occupation. Requirements vary and may include English testing, skills assessment, health checks and police clearances. Relocating typically involves securing a visa, accommodation, tax file number, bank account and health insurance. Researching state requirements and cost of living is recommended before moving.
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