The Senior Banking Consultant supports customers in an ANZ branch by understanding their financial needs and providing suitable everyday banking, lending, insurance and digital banking solutions. Requirements generally include banking or customer-service experience, strong communication and relationship-building skills, sound financial awareness, and the ability to meet responsible lending, risk and compliance obligations. The successful candidate is expected to deliver excellent customer service, identify appropriate referral and sales opportunities, assist customers with digital tools, manage branch processes accurately, and contribute positively to team performance. Flexibility, integrity, confidence in discussing financial products, and a customer-first mindset are important.
ANZ, or Australia and New Zealand Banking Group, is one of Australia’s major banks, serving personal, business, institutional and private banking customers across Australia and New Zealand, with selected operations internationally. Established in the nineteenth century, ANZ provides transaction accounts, home and personal lending, credit cards, deposits, payments, commercial finance, investment and wealth services. The bank operates through branches, contact centres and digital channels, with a growing focus on technology, simpler customer experiences and responsible banking. ANZ employs thousands of people across customer-facing, technology, risk, finance and corporate functions. Its work environment typically emphasises customer outcomes, collaboration, inclusion, compliance and professional development. A Senior Banking Consultant contributes directly to the experience of local customers while helping them access appropriate banking solutions.
Australia offers employment opportunities in banking, technology, healthcare, construction, education, tourism, professional services and skilled trades. Major financial centres such as Sydney, Melbourne, Brisbane and Perth provide the broadest range of roles, while regional locations such as Port Macquarie offer a quieter lifestyle and lower housing pressure than major capitals. Australian workplace culture is generally practical, informal, diverse and focused on clear communication, safety and work-life balance. Residents enjoy beaches, outdoor activities, multicultural communities and strong public services, although housing and living costs can be high. Relocation usually requires an appropriate visa, such as an employer-sponsored, skilled, graduate or working-holiday visa; eligibility depends on occupation, qualifications, English ability and age. Applicants should check current requirements with Australia’s Department of Home Affairs and arrange health insurance, accommodation, tax registration and banking before arrival.
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