The Banking Consultant supports customers with everyday banking needs, including account enquiries, transactions, payments, digital banking assistance and product guidance. The role requires strong customer service, communication and problem-solving skills, along with the ability to identify customer needs and recommend suitable banking solutions. Candidates are expected to build trusted relationships, meet service and sales objectives, follow banking procedures, protect customer information and comply with regulatory requirements. Retail, sales or financial-services experience is helpful, but a positive attitude, willingness to learn and confidence using technology are also important. The role is generally branch-based and may require flexibility to work during extended trading hours.
ANZ Group Holdings Limited is one of Australia and New Zealand’s major banking groups, providing financial products and services to personal, business and institutional customers. Its operations include retail banking, home lending, commercial banking, wealth services, payments and institutional finance. ANZ has an extensive branch and digital network and focuses on helping customers manage money, purchase property, grow businesses and participate in the economy. The bank employs people across Australia, New Zealand and selected international markets. Customer-facing employees are expected to deliver reliable service, support customers with digital and everyday banking needs, identify appropriate products and work within strict privacy, risk and compliance standards. ANZ also promotes professional development, workplace inclusion and flexible ways of working, subject to role requirements.
Australia is a large island country with job opportunities in banking, healthcare, technology, construction, education, hospitality, logistics and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, while regional areas may offer opportunities in agriculture, tourism and community services. Australian workplaces are generally professional, relatively informal and focused on teamwork, safety, inclusion and work-life balance. Lifestyle options range from busy city living to beaches, outdoor activities and quieter regional communities. Work rights depend on the visa: skilled, employer-sponsored, graduate, working-holiday and student visas have different conditions. Before relocating, check eligibility, occupation lists, English requirements and sponsorship availability through the Australian Department of Home Affairs. Plan for housing, healthcare, tax, transport and living costs, which can be high in major cities.
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