The Banking Consultant supports customers with everyday banking needs, including account assistance, payments, digital banking, lending enquiries and product guidance. The role requires strong customer service, communication and problem-solving skills, along with confidence using technology and the ability to identify suitable banking solutions. Previous experience in retail, sales, customer service or financial services is useful, although training may be provided. ANZ expects candidates to be approachable, reliable, commercially aware and committed to responsible banking. The successful applicant should be comfortable working toward service and performance goals, protecting customer information, following compliance procedures and contributing positively to a branch team.
ANZ Group Holdings Limited is one of Australia and New Zealand’s major banking groups, providing retail, business, institutional and wealth banking services. Founded in 1835, ANZ serves millions of customers through branches, digital channels and specialist teams across Australia, New Zealand and selected international markets. Its services include everyday banking, home and personal lending, savings, payments, business finance and investment solutions. ANZ places emphasis on customer experience, financial wellbeing, responsible lending, inclusion and digital innovation. Employees typically work in collaborative environments where compliance, trust and professional development are important. The bank also supports community initiatives and aims to help customers and businesses make progress with their financial goals.
Australia offers job opportunities in banking, technology, healthcare, education, construction, engineering, hospitality and skilled trades, with Melbourne, Sydney, Brisbane, Perth and regional centres each having different strengths. The culture is generally informal, multicultural and direct, with strong attention to workplace safety, fairness and work-life balance. Lifestyle options range from busy city living to beaches, national parks and relaxed regional communities, although housing and transport costs vary considerably. Common work visas include employer-sponsored visas, skilled migration pathways and temporary graduate or working holiday visas, depending on nationality and occupation. Applicants should check current requirements with the Australian Department of Home Affairs. Relocating usually involves securing employment, arranging accommodation, obtaining a tax file number and opening a bank account. Regional locations may offer lower living costs and additional migration opportunities.
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