The Banking Consultant role at ANZ involves helping customers with everyday banking, account enquiries, transactions, digital banking and suitable financial products. The successful candidate is expected to provide friendly, accurate and efficient service while identifying customer needs and referring more complex matters when required. Strong communication, active listening, problem-solving and attention to detail are important. Applicants should be comfortable using technology, working toward service or sales goals, collaborating with colleagues and following banking, privacy and regulatory procedures. Previous banking, retail or customer-service experience is useful, although ANZ may also consider candidates with transferable skills and a strong willingness to learn.
ANZ, or Australia and New Zealand Banking Group, is one of Australia’s major banks, serving retail, business and institutional customers across Australia, New Zealand and selected international markets. Its services include transaction accounts, home and personal lending, credit cards, savings, wealth solutions and business banking. ANZ combines branch-based support with online and mobile banking, with a focus on helping customers manage their finances and achieve their goals. The bank employs thousands of people in customer service, technology, risk, operations, finance and specialist banking roles. As a large regulated financial institution, ANZ places strong emphasis on responsible banking, customer protection, compliance, inclusion and professional development. A Banking Consultant typically works in a local branch and contributes directly to the customer experience while supporting ANZ’s broader digital and relationship-banking strategy.
Australia is an island continent with strong employment opportunities in banking, healthcare, technology, construction, education, tourism and professional services. Major job markets include Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, while regional areas may offer lifestyle benefits and selected migration pathways. Australian workplace culture is generally practical, relatively informal and respectful of work-life balance, with importance placed on punctuality, teamwork and clear communication. Lifestyle varies from busy city living to coastal towns, national parks and spacious regional communities. Living costs, especially rent, are high in major cities. People relocating usually need a valid visa, such as employer-sponsored, skilled, graduate or working-holiday permission; eligibility depends on occupation, qualifications, English ability and experience. New arrivals should arrange accommodation, tax and banking documents, healthcare access and transport. Researching state requirements and employment conditions before moving is strongly recommended.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...