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Banking Consultant, Melbourne VIC

Australia ANZ Bank Approximately A$65,000–A$80,000 per year plus superannuation, with possible incentives depending on experience and role arrangements.*
Job Description

The Banking Consultant role involves helping customers with everyday banking needs, account enquiries, transactions, lending referrals, digital banking support and suitable financial products. Candidates are generally expected to have customer service, sales or banking experience, strong communication skills and confidence using digital systems. A genuine interest in understanding customer needs, meeting service expectations and working toward team goals is important. The role requires professionalism, accuracy, sound judgement and compliance with banking policies. Candidates should be adaptable, comfortable having needs-based conversations and able to support customers through branch and digital channels. ANZ would also value teamwork, resilience and a commitment to creating positive customer experiences.

Company Info

ANZ Group Holdings Limited, commonly known as ANZ, is one of Australia and New Zealand’s major banking groups. Headquartered in Melbourne, the bank provides retail, commercial and institutional banking services to millions of customers across Australia, New Zealand and selected international markets. Its services include everyday accounts, home and personal lending, business banking, payments, financial markets and wealth-related products. ANZ operates through branches, contact centres and digital platforms, with a strong focus on improving customer experiences through technology and responsible banking. The organisation employs people across customer service, risk, technology, finance, operations and specialist banking functions. As a large regulated financial institution, ANZ places emphasis on compliance, risk management, inclusion, teamwork and professional development. The advertised Banking Consultant position is part of its customer-facing banking network in Melbourne.

Destination Guide

Australia is a large island country with employment opportunities in banking, technology, healthcare, construction, education, tourism, logistics and professional services. Melbourne offers a diverse economy, strong cultural scene, excellent cafés, sporting events and extensive public transport, although housing and living costs can be high. Australian workplace culture is generally informal, collaborative and direct, with emphasis on punctuality, safety, equal opportunity and work-life balance. New arrivals should budget for rent, transport, healthcare and initial settlement costs. Visa options may include employer-sponsored skilled visas, the Skilled Independent or State Nominated pathways, and working holiday visas for eligible applicants. Requirements vary by occupation, nationality, age and experience, so applicants should check current rules with the Australian Department of Home Affairs. Banking roles may also require work rights, background checks and evidence of relevant experience. Melbourne’s climate is changeable, so practical clothing is useful.