Banking Consultants support ANZ customers across Melbourne branches by understanding their financial needs and providing suitable everyday banking, lending, payments and digital banking solutions. The role typically requires customer service or sales experience, strong communication skills, sound attention to detail and the ability to meet responsible banking and compliance obligations. Candidates are expected to build trusted relationships, identify opportunities to assist customers, explain products clearly, use digital systems confidently and contribute to branch performance. A positive, inclusive attitude, teamwork, adaptability and a commitment to delivering fair customer outcomes are important. Banking or financial services experience is helpful, although transferable retail, hospitality or service experience may also be considered.
ANZ, or Australia and New Zealand Banking Group, is one of Australia’s major banking institutions, serving retail, business, commercial and institutional customers. Founded in 1835, the bank operates across Australia, New Zealand and selected international markets. ANZ provides transaction accounts, home and personal lending, credit cards, business finance, wealth services and digital banking solutions. Its Australian branch network supports customers with everyday banking and more complex financial needs. The organisation promotes customer-focused service, responsible banking, inclusion and technology-led improvements to the banking experience. ANZ employs people in branch operations, customer service, technology, risk, finance, corporate banking and many other professional areas. The Melbourne-based Banking Consultant role is part of its customer-facing retail network and offers exposure to banking products, relationship building and the financial needs of local communities.
Australia is a large island country with strong employment opportunities in banking, technology, healthcare, construction, education, tourism and professional services. Melbourne offers a diverse, multicultural lifestyle, excellent cafés and arts, public transport, sporting events and access to beaches and regional destinations. Workplace culture is generally informal, collaborative and focused on practical communication, inclusion and work-life balance. Living costs, particularly rent, can be high, so researching suburbs and transport is important before relocating. International applicants usually need an appropriate visa, such as an employer-sponsored visa, skilled visa, graduate visa or working holiday visa, depending on their nationality, qualifications and experience. Employers may require Australian work rights, and regulated financial roles can involve background checks and compliance screening. New arrivals should arrange accommodation, tax and banking access, healthcare eligibility and a tax file number. Australia’s climate and lifestyle vary considerably between regions.
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