The Banking Consultant supports customers in the Prospect branch by handling everyday banking needs, explaining ANZ products and services, processing transactions, and identifying suitable solutions such as accounts, cards, lending or digital banking options. The role generally requires strong customer-service and communication skills, attention to detail, confidence using technology, and the ability to meet compliance and service standards. Previous banking, retail or sales experience is useful, although ANZ may provide training. Candidates are expected to build trusted customer relationships, work collaboratively, protect customer information, manage competing priorities and contribute to a positive branch experience. Flexibility, professionalism and a genuine interest in helping people achieve their financial goals are important.
ANZ Bank is one of Australia’s major banking groups, providing financial services to individuals, businesses, institutional customers and government organisations. Founded in 1835, ANZ operates across Australia, New Zealand and selected international markets. Its services include everyday banking, home and personal lending, business banking, wealth management, institutional banking and digital financial solutions. ANZ employs thousands of people across branches, contact centres, technology teams, corporate offices and specialist business units. The bank places emphasis on customer service, responsible banking, inclusion, risk management and digital innovation. In a branch-based Banking Consultant position, employees represent ANZ directly to local customers, helping them manage their finances while identifying appropriate products and providing support through face-to-face and digital channels.
Australia offers employment opportunities in banking, finance, technology, healthcare, construction, education, hospitality and skilled trades. Major financial centres include Sydney, Melbourne, Brisbane, Perth and Adelaide, while regional areas also offer customer-service and professional roles. Australian workplace culture is generally practical, collaborative and relatively informal, with strong expectations around punctuality, safety, inclusion and work-life balance. Lifestyle choices range from beaches and outdoor activities to vibrant cities, restaurants and cultural events, although housing and transport costs can be high in major capitals. Overseas applicants usually need a visa allowing work, such as an employer-sponsored, skilled, graduate or working-holiday visa; requirements depend on nationality, occupation and qualifications. Relocating involves arranging a tax file number, bank account, accommodation and healthcare access. Skilled applicants should check current Department of Home Affairs rules and ensure qualifications are recognised where required.
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