The Banking Consultant supports customers in an ANZ branch by understanding their needs and helping with everyday banking, lending enquiries, account services, digital banking and suitable financial products. The role requires strong customer service, communication and problem-solving skills, along with confidence using technology and learning banking procedures. Previous experience in retail, sales, hospitality, banking or another customer-facing environment is useful, while a genuine interest in helping people is essential. Candidates are expected to build trust, meet service and sales goals, follow risk and compliance requirements, protect customer information and contribute positively to the branch team. Flexibility to work during branch operating hours and completion of required training are also expected.
ANZ Group Holdings Limited is one of Australia's major banking groups, serving retail, business, institutional and private banking customers across Australia, New Zealand and selected international markets. Founded in 1835, ANZ provides transaction accounts, home and personal lending, credit cards, business finance, wealth services and digital banking solutions. The bank operates through branches, digital channels and specialist relationship teams, with a focus on supporting customers, businesses and communities through changing economic conditions. ANZ promotes customer service, responsible banking, inclusion, risk management and innovation. Its employees work across frontline banking, technology, operations, finance, risk and corporate functions. The Preston Banking Consultant position is a customer-facing branch role, suited to someone who enjoys building relationships and helping local customers manage their everyday financial needs.
Australia is an island continent with strong employment opportunities in banking, healthcare, technology, construction, education, hospitality, mining and professional services. Major job markets include Melbourne, Sydney, Brisbane, Perth, Adelaide and Canberra, while regional areas may offer lifestyle benefits and skilled-worker opportunities. Australian workplaces are generally informal, diverse and focused on clear communication, punctuality, safety and work-life balance. Lifestyle varies from busy city living to coastal communities, national parks and relaxed regional towns. Living costs, particularly housing, are high in Melbourne and Sydney. Most overseas workers need an appropriate visa, such as a skilled, employer-sponsored, graduate or working-holiday visa; eligibility depends on occupation, qualifications, age and English ability. Before relocating, check official Department of Home Affairs requirements, arrange health insurance, budget for accommodation and understand tax, superannuation and employment conditions.
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