The Guest Service Manager is responsible for ensuring an exceptional guest experience at Paradisus Gran Canaria, handling preferences, special requests, feedback and service recovery while coordinating with front office, housekeeping, food and beverage, and other departments. Candidates are typically expected to have hotel or luxury hospitality experience, strong English and Spanish communication skills, excellent organization, and confidence using hotel management systems. Experience with VIP or premium guests, team coordination, complaint resolution, and multicultural environments is highly valued. The successful candidate should be personable, proactive, discreet, flexible with shifts, and committed to maintaining the resort’s service standards and brand promise.
Meliá Hotels International is one of Spain’s largest hotel groups and a major international hospitality company, headquartered in Palma de Mallorca. Founded in 1956, it operates hotels and resorts in destinations across Europe, the Americas, Africa, Asia and the Caribbean. Its portfolio includes brands such as Meliá, Paradisus, ME by Meliá, INNSiDE, Gran Meliá and Sol by Meliá. Paradisus is the group’s luxury all-inclusive resort brand, focused on personalized service, wellness, local experiences and high-quality dining. Meliá employs a large international workforce and offers opportunities in hotels, resorts, corporate offices and specialist departments. The company emphasizes guest satisfaction, sustainability, professional development, cultural diversity and responsible tourism. Conditions and benefits vary by property, country, collective agreement and level of responsibility.
Spain’s islands include the Canary Islands, such as Gran Canaria, Tenerife, Lanzarote and Fuerteventura, and the Balearic Islands, including Mallorca, Ibiza and Menorca. Tourism, hotels, restaurants, entertainment, wellness and travel services provide the largest number of job opportunities, particularly during high season. Island life offers a relaxed outdoor lifestyle, warm weather, beaches, hiking and a strong international community. Local culture combines Spanish traditions with distinctive island food, music and festivals; learning Spanish is highly beneficial. EU, EEA and Swiss citizens generally can work without a visa, although registration and a local identity number are required. Non-EU applicants normally need an employer-sponsored work permit before starting employment. Relocation costs, seasonal accommodation shortages and transport between islands should be considered. Salaries may be lower than mainland equivalents, while housing and imported goods can be relatively expensive.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...