The Network Support Engineer will support eero’s customer-facing networking products and connected-home services in the United Kingdom. The role typically requires experience with TCP/IP, DNS, DHCP, Wi-Fi, routing, switching, troubleshooting and network monitoring, together with strong analytical and customer-support skills. Familiarity with Linux, cloud-based services, scripting, ticketing systems and incident-management processes is advantageous. The successful candidate is expected to investigate complex connectivity issues, identify root causes, document solutions, work effectively with engineering and support teams, and help improve operational processes and product reliability. Excellent written and verbal communication, a customer-focused approach, ownership, and willingness to participate in support rotations or out-of-hours escalation are likely to be important.
Amazon is a global technology and commerce company operating online marketplaces, cloud computing, digital entertainment, logistics and consumer devices. Founded in 1994, it serves customers and businesses worldwide through services such as Amazon.com, Amazon Web Services, Prime Video, Kindle and Alexa. Amazon’s eero division develops mesh Wi-Fi systems and related software designed to provide reliable, easy-to-manage home connectivity. Employees generally work in a fast-paced, data-driven environment built around customer obsession, ownership, innovation and continuous improvement. The company offers opportunities across engineering, operations, corporate functions and product development. UK teams contribute to international products and services, often collaborating with colleagues across Europe and North America. Compensation and benefits vary by role and location and may include salary, equity, pension contributions, healthcare and employee discounts.
The United Kingdom offers strong opportunities in technology, telecommunications, cloud computing, finance, consulting and engineering, particularly in London, Manchester, Cambridge, Edinburgh, Bristol and Leeds. Workplace culture is generally professional but relatively informal, with emphasis on punctuality, collaboration, clear communication and work-life balance. Lifestyle options range from major-city entertainment and international travel to coastal towns, countryside and historic communities. Living costs are highest in London and the southeast; salaries and housing costs are usually lower elsewhere. Non-UK nationals may need a visa, commonly the Skilled Worker route, requiring an eligible sponsored job and meeting salary and English-language rules. Partners and children may often apply as dependants. Relocating typically involves arranging accommodation, a National Insurance number, bank account, healthcare access and tax registration. Public transport is extensive, while regional weather is changeable and often rainy.
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