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Live Ops Support Engineer, Prime Video Playback Live Operations

United Kingdom Amazon Approximately £50,000–£85,000 base salary per year in the UK, potentially supplemented by Amazon stock, bonus, and benefits depending on level and location.*
Job Description

This role supports the live operation of Prime Video playback services, helping ensure reliable streaming during broadcasts and major events. Requirements typically include experience with technical operations, incident management, troubleshooting distributed systems, monitoring tools, and Linux-based environments. Familiarity with cloud services, networking, databases, scripting, and software deployment is valuable. The successful candidate is expected to respond calmly to live incidents, investigate playback or service issues, coordinate with engineering and content teams, document problems clearly, and contribute to process and automation improvements. Strong communication, analytical thinking, attention to detail, and willingness to work shifts, including evenings, weekends, or public holidays, are likely to be important.

Company Info

Amazon is a global technology and commerce company operating across online retail, cloud computing, digital entertainment, logistics, advertising, and consumer devices. Its Prime Video business provides films, television programmes, live sports, and other streaming content to customers worldwide. Amazon teams are generally known for customer-focused development, data-driven decision-making, ownership, and fast-paced working environments. Employees often collaborate across engineering, operations, product, content, and commercial functions. The company offers roles ranging from software engineering and cloud infrastructure to fulfilment, finance, marketing, and media operations. In the UK, Amazon has offices, development centres, fulfilment sites, and production and streaming teams, with opportunities in cities including London, Manchester, Edinburgh, and Cambridge.

Destination Guide

The United Kingdom offers strong opportunities in technology, media, cloud computing, finance, healthcare, and engineering, with London and the South East hosting many employers. The culture is generally professional but informal, with emphasis on punctuality, personal responsibility, and clear communication. Lifestyle varies from busy urban living to quieter coastal and rural communities; public transport is extensive, although housing can be expensive in London. The UK has four nations, diverse communities, historic towns, and easy access to Europe. International applicants normally need a suitable work visa, commonly the Skilled Worker visa, and an employer must usually be an approved sponsor. Applicants should check current salary thresholds, eligible occupation codes, sponsorship availability, healthcare charges, and right-to-work requirements before relocating. Renting, tax, banking, and National Insurance arrangements should also be planned in advance.

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