Business Operations for Security Incident Response (SIR) , Enterprise Support Strategy & Operations (ESSO), Enterprise Support Strategy & Operations (ESSO)

Role summary

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This role supports business operations for Amazon’s Security Incident Response and Enterprise Support Strategy & Operations teams. Responsibilities are likely to include coordinating operational programs, tracking performance metrics, preparing reports, improving processes, managing stakeholder communications, and supporting incident-response or customer-support initiatives. Candidates should have experience in business operations, program coordination, data analysis, process improvement, and working with multiple teams. Strong skills in Excel or similar analytics tools, written and verbal communication, prioritisation, and project management are expected. Familiarity with security operations, cloud services, incident management, or enterprise technology is advantageous. The successful candidate will be organised, detail-oriented, comfortable with ambiguity, able to handle sensitive information, and capable of influencing stakeholders in a fast-paced environment.

About the employer

Amazon is a global technology and commerce company operating across online retail, cloud computing, digital content, logistics, advertising, and consumer devices. Its major technology businesses include Amazon Web Services, which provides cloud infrastructure and security services to organisations worldwide. Amazon employs people in corporate, technical, operational, customer-support, fulfilment, and specialist roles across Australia and internationally. The company is known for its customer-focused culture, large-scale systems, data-driven decision-making, and leadership principles such as ownership, invention, and bias for action. Employees commonly work in cross-functional, fast-moving teams and are expected to solve complex problems independently while delivering measurable results. Australian opportunities are concentrated in locations such as Sydney, Melbourne, Brisbane, Perth, and Canberra, depending on the business function and role requirements.

Working in Australia

Australia offers strong opportunities in technology, cybersecurity, cloud computing, business operations, consulting, healthcare, engineering, construction, and skilled trades. Sydney and Melbourne have the largest corporate and technology markets, while Brisbane, Perth, Canberra, and Adelaide also provide growing opportunities. The culture is generally informal, direct, multicultural, and supportive of work-life balance, although major employers can have demanding performance expectations. Lifestyle highlights include beaches, national parks, outdoor sports, diverse food, and a high standard of living. Housing and childcare can be expensive, particularly in Sydney and Melbourne. Visa options may include employer-sponsored Temporary Skill Shortage visas, skilled migration pathways, and state or territory nomination programs; eligibility depends on occupation, qualifications, experience, English ability, and age. Before relocating, candidates should check current Department of Home Affairs requirements, healthcare arrangements, tax obligations, rental costs, and whether the employer provides relocation assistance.