IT Support Engineer, Operations

Role summary

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The IT Support Engineer, Operations role supports Amazon’s technology and operational infrastructure across Australia. Requirements typically include experience troubleshooting hardware, software, networks, and operating systems; familiarity with ticketing systems, identity and access management, monitoring tools, and basic scripting; and the ability to work independently in a fast-paced environment. Candidates are expected to provide responsive technical support, maintain accurate documentation, follow security and safety procedures, investigate recurring incidents, and communicate clearly with technical and non-technical users. Flexibility for on-call duties, shift work, or working across operational sites may be required. Practical problem-solving skills, customer focus, and a continuous-improvement mindset are important.

About the employer

Amazon is a global technology and commerce company operating businesses including online retail, cloud computing through Amazon Web Services, digital streaming, logistics, advertising, and artificial intelligence. Founded in 1994, the company employs people across corporate offices, fulfilment centres, data centres, delivery networks, and technology teams worldwide. Its culture is strongly focused on customer service, operational excellence, innovation, and measurable results. In Australia, Amazon operates retail, logistics, technology, cloud, and corporate functions, creating opportunities for IT support, infrastructure, software, data, operations, and customer-focused professionals. Employees commonly work in collaborative but high-performance environments and are encouraged to identify problems, improve processes, and take ownership of outcomes. Benefits and employment conditions vary by role, location, level, and applicable Australian workplace arrangements.