This role manages customer information services and retail reconciliation investigations, ensuring transaction discrepancies, operational exceptions and customer-related cases are reviewed and resolved accurately. Requirements typically include a degree or equivalent experience in banking, finance, operations or a related field; several years of experience in banking operations, reconciliations, investigations or service management; and strong knowledge of transaction processes and controls. The candidate should be analytical, detail-oriented and comfortable managing sensitive information, root-cause analysis and escalations. Strong communication, stakeholder-management and team-leadership skills are expected, together with the ability to improve processes, meet service standards and maintain compliance with internal policies and regulatory requirements.
United Overseas Bank (UOB) is a major Singapore-based banking group with operations across Singapore, Malaysia, Indonesia, Thailand, Vietnam, China and other international markets. Founded in 1935, the bank provides personal and business banking, commercial and corporate banking, wealth management, investment banking and digital financial services. UOB serves individuals, small and medium-sized enterprises, large corporations and institutional clients. It is known for its strong Southeast Asian franchise and regional connectivity, supporting customers with payments, lending, deposits, cards, investments and treasury solutions. The bank employs a large workforce across branches, technology, operations and specialist financial functions. Its Singapore headquarters offers opportunities in banking operations, risk, compliance, technology, customer service, finance and relationship management, with career development supported through structured learning and internal mobility.
Singapore is a compact, highly connected island city and a major financial and technology hub. Job opportunities are strongest in banking, fintech, technology, healthcare, logistics, professional services and regional headquarters functions. The workplace is multicultural, structured and generally fast-paced, with English widely used in business. Lifestyle is convenient and safe, with excellent public transport, diverse food, shopping, parks and efficient public services, although housing and daily expenses can be high. Foreign professionals generally need an employer-sponsored work pass. The Employment Pass is commonly used for qualified managerial and professional roles, subject to salary and eligibility requirements; other passes may apply to different skill levels. Candidates should secure a job offer before relocating, budget carefully for rent, and check current Ministry of Manpower requirements. Singapore's tropical climate is hot and humid throughout the year, with frequent rain.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...