Customer Service Representative (Bilingual - Mandarin & English)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports UOB customers through phone and other service channels, handling account enquiries, transactions, complaints, and banking-related requests in both Mandarin and English. Candidates typically need strong spoken and written communication skills in both languages, customer-service experience, basic computer literacy, and the ability to work accurately under pressure. Knowledge of banking products and contact-centre procedures is advantageous. The successful candidate is expected to provide professional, courteous, and timely assistance, protect customer information, follow compliance and operational procedures, meet service-quality targets, and work flexible shifts when required. A customer-focused attitude, problem-solving ability, patience, and willingness to learn are important.

About the employer

United Overseas Bank (UOB) is a major Southeast Asian bank headquartered in Singapore, with operations across Singapore, Malaysia, Indonesia, Thailand, Vietnam, China, Hong Kong, Japan, India, and other financial centres. Established in 1935, the bank provides personal and business banking, wealth management, commercial banking, investment banking, and digital financial services. UOB serves individuals, small and medium-sized enterprises, large corporations, and institutional clients. In Malaysia, it operates branches, service centres, and support functions serving local and regional customers. The organisation places emphasis on responsible banking, customer service, risk management, technology, and long-term client relationships. This customer-service position is likely based in Kuala Lumpur and supports UOB’s customer operations, requiring professional communication and accurate handling of sensitive banking information.