Service Relationship Manager

Job Description

The Service Relationship Manager is responsible for managing customer relationships, handling service requests, resolving issues and identifying suitable banking products or solutions. The role typically requires a degree or diploma, experience in banking, customer service or relationship management, and strong communication skills in English and Malay; additional languages may be useful. Candidates should be customer-focused, professional, target-oriented and comfortable working in a branch or service environment. They are expected to provide accurate and timely assistance, maintain compliance with banking procedures, support sales opportunities and deliver a positive customer experience. Strong interpersonal skills, attention to detail and the ability to work under pressure are important.

Company Info

United Overseas Bank (UOB) is a major Southeast Asian bank headquartered in Singapore, with operations across Malaysia, Singapore, Indonesia, Thailand, Vietnam, China and other international markets. The bank provides personal and business banking, wealth management, commercial banking, investment banking, treasury and digital financial services. UOB Malaysia serves retail customers, affluent clients, small and medium-sized enterprises and large corporations through branches and digital channels. Following its acquisition of Citigroup's consumer banking business in Malaysia, UOB has expanded its customer base and product capabilities in the country. The organisation places emphasis on responsible banking, customer service, technology, risk management and long-term relationships. Employees may find opportunities in branch banking, operations, sales, compliance, technology and corporate functions.

Destination Guide

Malaysia offers varied career opportunities in banking, technology, shared services, manufacturing, tourism and healthcare, especially in Kuala Lumpur, Penang and Johor Bahru. Its island destinations, including Langkawi, Penang, Tioman and parts of Sabah, offer a relaxed lifestyle, beaches, nature and diverse local food, while major cities provide better transport and professional networks. Malaysian culture blends Malay, Chinese, Indian and indigenous traditions, with English widely used in business. Living costs are generally moderate, though central Kuala Lumpur is more expensive. Foreign professionals usually need employer sponsorship for an Employment Pass, and the company normally handles the application. Candidates should secure a written offer, confirm qualifications and check current immigration rules before relocating. Health insurance, housing, transport and tax arrangements should also be reviewed with the employer.