The role manages user testing for UOB’s digital channels, ensuring new features and banking journeys are secure, reliable, compliant and easy to use. Requirements typically include a degree in information technology, business, finance or a related discipline, along with several years of experience in digital banking, quality assurance, user acceptance testing, product delivery or process improvement. The successful candidate should understand test planning, defect tracking, risk controls and customer journeys, and be comfortable working with technology, operations, compliance and product teams. Strong analytical, communication, documentation and stakeholder-management skills are expected. Experience with mobile banking, internet banking, Agile delivery and regulatory or operational-risk controls would be advantageous.
UOB, or United Overseas Bank, is a major Southeast Asian bank headquartered in Singapore, with operations across Singapore, Malaysia, Thailand, Indonesia, Vietnam, China, Hong Kong and other financial centres. The bank provides personal and business banking, commercial and corporate banking, wealth management, investment services and digital financial solutions. UOB Malaysia serves individual customers, small and medium-sized enterprises, large corporations and institutional clients through branches and digital platforms. Following its acquisition of Citigroup’s consumer banking businesses in Malaysia and several other markets, UOB has continued expanding its regional customer base and digital capabilities. The organisation places strong emphasis on technology, risk management, regulatory compliance, customer experience and cross-border banking. Kuala Lumpur offers access to many of the bank’s technology, operations, product and regional support functions.
Malaysia offers strong opportunities in banking, fintech, shared services, technology, compliance, healthcare, manufacturing and tourism, especially in Kuala Lumpur, Petaling Jaya, Penang and Johor. The country combines Malay, Chinese, Indian and indigenous traditions, with diverse food, festivals and languages. Urban life is modern and relatively affordable, while Malaysia’s beaches and islands, including Langkawi, Penang, Tioman, Perhentian and Sabah’s islands, provide easy weekend escapes. Kuala Lumpur has international schools, good shopping, extensive public transport and a large expatriate community, although traffic and tropical humidity can be challenging. Foreign professionals generally need an employment pass sponsored by their employer; the company normally handles the application and approval process. Bring certified qualifications and employment documents, and confirm medical, tax and dependent-pass requirements before relocating. Rental costs vary significantly by neighbourhood, with furnished apartments common near business districts.
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