This role provides Level 3 production support for customer and credit-origination systems at UOB in Malaysia. Requirements typically include a degree in information technology, computer science, engineering, or a related discipline; strong experience supporting enterprise applications; knowledge of incident, problem and change management; and familiarity with databases, APIs, application monitoring and troubleshooting. Experience in banking, lending or credit systems is highly beneficial. The candidate is expected to investigate complex incidents, identify root causes, coordinate with technology and business teams, implement permanent fixes, support system releases and maintain service availability. Strong communication, analytical ability, documentation skills and willingness to participate in production support rotations are also expected.
United Overseas Bank (UOB) is a major Southeast Asian bank headquartered in Singapore, with operations across Singapore, Malaysia, Indonesia, Thailand, Vietnam, China and other international markets. Established in 1935, the bank provides personal financial services, business and corporate banking, wealth management, investment banking and treasury solutions. UOB has continued investing in digital banking, cybersecurity, technology platforms and customer-focused financial products. Its Malaysian operations serve individuals, small and medium-sized enterprises, large corporations and institutional clients through branches, digital channels and technology hubs. The company generally offers opportunities in technology, operations, risk, finance, relationship management and banking support. Employees can expect a structured corporate environment, regulatory accountability, cross-border collaboration and opportunities to work with modern financial systems.
Malaysia is a multicultural country with strong career opportunities in banking, technology, shared services, finance, engineering, healthcare and tourism. Kuala Lumpur and the Klang Valley are the main employment hubs, while Penang and Johor also attract technology and service-sector employers. Malaysia offers a relatively affordable lifestyle, excellent food, diverse communities and convenient transport, although traffic and housing costs are higher in central Kuala Lumpur. Popular island destinations include Langkawi, Penang, Tioman and the Perhentian Islands, each offering beaches, nature and local culture. English is widely used in professional settings, alongside Malay and Chinese languages. Foreign professionals generally require an employment pass sponsored by their employer; the company normally handles the application. Candidates should verify eligibility, salary thresholds, healthcare coverage and relocation support before accepting an offer.
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