Order Taker, Pre-Opening - The St. Regis London

Job Description

The Order Taker will manage guest requests for in-room dining, accurately record food and beverage orders, explain menu items, confirm delivery details, and coordinate with the kitchen and service teams. Candidates should have strong communication and listening skills, a professional telephone manner, good attention to detail, and confidence working in a luxury hotel environment. Previous experience in room service, food and beverage, reservations, or customer service is helpful. Fluency in English and the ability to work flexible shifts, including evenings, weekends, and holidays, are expected. The successful candidate should be courteous, discreet, organised, commercially aware, and committed to delivering the high service standards associated with The St. Regis brand.

Company Info

The St. Regis London is a luxury hotel brand within Marriott International, one of the world's largest hospitality companies. St. Regis is known for refined service, elegant surroundings, personalised guest experiences, and its signature butler tradition. The London property forms part of the brand's global portfolio of premium hotels and resorts, serving leisure travellers, business guests, and high-profile visitors. Marriott International operates thousands of hotels across numerous brands and countries, offering career opportunities in guest services, food and beverage, rooms, operations, sales, and corporate functions. Employees typically benefit from structured training, international mobility, staff travel programmes, and exposure to luxury hospitality standards. As a pre-opening property, The St. Regis London is expected to offer team members the opportunity to help establish service procedures and shape the hotel's guest experience from the beginning.

Destination Guide

The United Kingdom offers extensive opportunities in hospitality, tourism, retail, finance, technology, healthcare, and creative industries, with London providing particularly strong prospects in luxury hotels and restaurants. British culture values punctuality, politeness, personal space, and professional service, while London is highly international and multicultural. The lifestyle is fast-paced and diverse, with excellent transport, museums, theatres, parks, restaurants, and international communities. Living costs, especially rent, are high in London, so nearby areas and shared accommodation are common choices. Overseas applicants generally need the legal right to work, usually through a Skilled Worker visa, an eligible employer-sponsored route, or another applicable visa. Eligibility depends on nationality, occupation, salary, and immigration rules. Candidates should confirm sponsorship with the employer, arrange accommodation and a National Insurance number, and budget for transport, deposits, visa fees, and healthcare-related charges before relocating.