Concierge, Pre-Opening - The St. Regis London

Job Description

The Concierge will provide personalised assistance to guests, arrange transport, dining, theatre and local experiences, respond to requests, and help establish service standards before The St. Regis London opens. Candidates should have previous concierge, guest services or luxury hospitality experience, excellent knowledge of London, strong communication skills and a polished, professional manner. The role requires discretion, attention to detail, cultural awareness and the ability to anticipate guest needs. Flexibility is essential, including availability for shifts, weekends and public holidays. Familiarity with concierge systems, local suppliers and luxury hotel operations is advantageous. The successful candidate is expected to represent the St. Regis brand confidently, build trusted relationships and deliver memorable, highly personalised service.

Company Info

The St. Regis London is a luxury hotel brand operated by Marriott International, one of the world's largest hospitality companies. St. Regis is recognised for refined service, elegant accommodation, distinctive dining and its signature butler tradition. The London property is a pre-opening hotel intended to bring the brand's personalised, sophisticated experience to the capital. Marriott International operates thousands of hotels and resorts across numerous brands and countries, including Marriott Hotels, Ritz-Carlton, W Hotels, Westin and Sheraton. Employees typically receive structured training, international career opportunities, hotel discounts and access to Marriott's global hospitality network. At The St. Regis London, colleagues are expected to combine classic luxury standards with thoughtful, individualised service for an international clientele.

Destination Guide

The United Kingdom offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology and healthcare, particularly in London and other major cities. British culture values punctuality, politeness, personal space and clear communication, while London is notably international and diverse. Lifestyle options range from historic towns and countryside to theatre, museums, nightlife and excellent public transport. Living costs, especially rent, are high in London, so applicants should budget carefully and check commuting options. Overseas candidates normally need the appropriate work visa before starting employment. Eligibility depends on nationality, role, salary and employer sponsorship; the Skilled Worker route is common for eligible positions, although many entry-level hospitality jobs may not qualify. EU, EEA and Swiss nationals generally need immigration permission unless they hold settled or pre-settled status. Arrange accommodation, a National Insurance number and a UK bank account after arrival.