The Learning and Development Manager is responsible for planning, delivering and evaluating training across JW Marriott Grosvenor House London. Requirements typically include experience in hotel or hospitality learning and development, strong knowledge of training methods, excellent communication skills and the ability to manage multiple programmes. The successful candidate should be organised, approachable and confident working with colleagues at all levels, from frontline teams to senior leaders. Expectations include identifying development needs, supporting onboarding, coordinating compliance and service training, maintaining learning records, measuring training effectiveness and helping build a strong learning culture aligned with Marriott standards.
JW Marriott Grosvenor House is a luxury hotel located on Park Lane in Mayfair, London. It is part of JW Marriott, Marriott International’s luxury hospitality brand, known for refined service, spacious guest accommodation, dining, events and personalised experiences. The hotel has a long history in London and serves leisure travellers, business guests, international visitors and major events. As part of Marriott International, employees typically have access to structured training, career development opportunities, global mobility programmes and associate benefits, subject to local terms. The property operates in a demanding, high-volume environment where attention to detail, professionalism, teamwork and genuine hospitality are important. Its Learning and Development team supports colleagues in delivering consistent service while encouraging career growth and compliance with Marriott’s operational and brand standards.
The United Kingdom offers extensive opportunities in hospitality, tourism, retail, finance, technology, healthcare and education, particularly in London and other major cities. Its culture is diverse and multicultural, with a strong emphasis on personal privacy, punctuality, polite communication and work-life balance. London provides excellent public transport, international connectivity, theatres, museums, restaurants and social activities, although housing and daily expenses can be high. The UK has a temperate climate with changeable weather. Overseas applicants normally need a suitable work visa, such as the Skilled Worker route, and must meet sponsorship, salary and eligibility requirements; employers do not sponsor every position. Irish citizens have separate working rights under the Common Travel Area. Relocating workers should budget for accommodation deposits, transport, healthcare-related costs and visa fees, and confirm right-to-work requirements before accepting an offer.
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