Duty Manager - London Marriott Hotel County Hall

Job Description

The Duty Manager supports the day-to-day operation of London Marriott Hotel County Hall, acting as a senior point of contact for guests and hotel departments. Requirements typically include previous hotel, front office, or guest-services supervisory experience, strong communication skills, sound operational judgment, and confidence handling complaints or unexpected situations. Familiarity with hotel systems, cash handling, health and safety procedures, and team coordination is beneficial. The successful candidate is expected to deliver consistently high service standards, lead colleagues during shifts, monitor guest satisfaction, resolve issues professionally, and maintain smooth operations across the property. Flexibility to work mornings, evenings, weekends, and holidays is normally required.

Company Info

London Marriott Hotel County Hall is a luxury hotel located beside the River Thames in the historic County Hall building, near Westminster, the London Eye, and major cultural attractions. The property is part of Marriott International, one of the world’s largest hospitality companies, operating thousands of hotels and resorts across numerous brands and countries. The hotel combines heritage architecture with modern guest rooms, restaurants, event facilities, fitness and wellness services, and views across the Thames. Its guests include leisure travellers, international visitors, business customers, and groups attending events in central London. Employees generally work in a fast-paced, service-led environment where professionalism, teamwork, attention to detail, and genuine hospitality are highly valued. Marriott also offers structured training, career development, employee travel benefits, and opportunities to move between departments or properties.

Destination Guide

The United Kingdom offers extensive opportunities in hospitality, tourism, retail, finance, technology, healthcare, and education, particularly in London and other major cities. Its culture is diverse and multicultural, with a strong emphasis on personal independence, punctuality, privacy, and polite communication. Lifestyle options range from busy city living and nightlife to historic towns, countryside, and coastal areas. London has excellent public transport but relatively high rent and living costs; regional cities can be more affordable. Visa requirements depend on nationality. Most overseas workers need employer sponsorship under an eligible work route, while citizens of countries with youth mobility arrangements may qualify for temporary work visas. Applicants should check current rules through the official UK government website. Relocation planning should include accommodation, National Insurance, banking, healthcare registration, taxes, and proof of the right to work.