The Guest Service Ambassador / Executive welcomes guests, manages check-in and check-out, handles requests, provides local information, coordinates with housekeeping and other departments, and resolves guest concerns professionally. Candidates should have hotel front-office or customer-service experience, strong communication skills, a polished and friendly manner, and the ability to remain calm in a fast-paced environment. Fluency in English and Cantonese is generally valuable in Hong Kong, while Mandarin and other languages are advantageous. The role requires flexibility for shifts, weekends and public holidays, attention to detail, computer literacy, and a genuine commitment to creating memorable guest experiences in line with Marriott and Le Méridien service standards.
Le Méridien Hong Kong, Cyberport is a contemporary luxury hotel operated under Le Méridien, Marriott International’s globally recognised lifestyle brand. Located in the Cyberport district on the southern side of Hong Kong Island, the hotel combines modern design, a relaxed atmosphere and views of the surrounding sea and greenery. It serves leisure travellers, business guests, families and event visitors, offering accommodation, restaurants, meeting facilities and wellness amenities. Le Méridien hotels emphasise discovery, culture, design and thoughtful guest service. As part of Marriott International, the property provides employees with exposure to international hospitality standards, structured training, career mobility and employee travel benefits, subject to eligibility. The hotel’s guest-service team plays an important role in delivering personalised stays and representing both the local destination and the wider Marriott brand.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology and professional services. Hospitality jobs are concentrated around Central, Tsim Sha Tsui, Causeway Bay, the airport, resort areas and Hong Kong Island’s southern districts. The culture is international but distinctly Cantonese, with fast-paced city life, excellent public transport, efficient services, traditional festivals and a highly diverse food scene. Lifestyle options range from dense urban neighbourhoods and shopping to beaches, hiking trails and outlying islands. Non-local professionals normally need an approved employment visa before starting work; employers commonly sponsor applications under the General Employment Policy, with qualifications, relevant experience and a confirmed job offer considered. Dependants may usually apply for dependant visas. Relocation costs and rents can be high, so candidates should confirm accommodation, service charge, medical coverage, working hours and visa support in the employment contract. Hong Kong’s MTR, buses and ferries make commuting convenient.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...