Duty Manager

Job Description

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective communication between departments, and prompt resolution of complaints or operational issues. Candidates typically need previous hotel front-office or supervisory experience, strong knowledge of guest-service standards, and confidence handling busy situations. Excellent English communication is expected; Cantonese and Mandarin are valuable advantages in Hong Kong. The role requires leadership, sound judgment, attention to detail, and flexibility to work rotating shifts, weekends, and public holidays. The successful candidate is expected to represent the hotel professionally, support colleagues, maintain safety and service standards, and ensure guests receive a welcoming and efficient experience.

Company Info

Sheraton Hong Kong Hotel & Towers is a large full-service hotel in the Tsim Sha Tsui area of Kowloon, one of Hong Kong’s major commercial, shopping, and tourism districts. The property operates under the Sheraton brand, part of Marriott International, a global hospitality company with hotels and resorts across numerous countries. Sheraton hotels generally focus on comfortable accommodation, dining, meetings, events, and business and leisure travel services. The Hong Kong hotel serves international visitors, corporate clients, tour groups, and local events, requiring coordinated work across front office, rooms, food and beverage, engineering, and sales teams. Employees benefit from working in a multicultural environment and may access Marriott’s training, career-development, and international mobility opportunities, subject to company policies and eligibility.

Destination Guide

Hong Kong offers strong opportunities in hotels, restaurants, tourism, finance, retail, technology, and international business. Hospitality professionals can find roles ranging from front office and guest relations to food and beverage, events, revenue, and hotel leadership. The culture combines Chinese traditions with international influences; Cantonese is widely spoken, while English is common in business and tourism. Life is energetic and convenient, with excellent public transport, dense urban neighborhoods, diverse food, shopping, hiking trails, beaches, and nearby islands. Housing can be expensive, particularly in central areas, so many workers choose Kowloon or the New Territories. Foreign employees generally need an employment visa sponsored by an eligible employer before starting work; approval depends on qualifications, salary, and the role’s business need. Applicants should confirm visa, medical, document, and dependent requirements with Hong Kong Immigration and their employer before relocating.